PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THE ZEROOX PROPERTY SERVICES. THESE TERMS SHALL APPLY BETWEEN THE CUSTOMER AND ZEROOX.

Introduction

 

By placing an order with www.urzeroox.com, you are accepting our terms of service. www.urzeroox.com is a trading name of Zeroox Ltd. Your existing statutory rights are not affected by these conditions. 

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These Terms of Service (‘the Terms’) govern your relationship with Zeroox which is a trading name of (Zeroox Ltd, we or us). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these terms, please do not place an Order for a Service with us.

 

All Orders for Services accepted by us will be subject to the following Terms which will form part of and will govern the contract of service. No variation of these Terms will be accepted unless agreed in writing by an authorised person of Zeroox Ltd. We will not accept the inclusion of any alternative Terms by you which conflict with, alter or add to these Terms.

 

Other applicable terms

These terms of use refer to our Terms and Conditions, Data Protection, Privacy and cookie policy, which sets out the terms on which we process any personal data we collect from you or that you provide to us, as well as information about the cookies and/or other similar technologies (for example, analytics) we use. By using Zeroox, you consent to such processing and you warrant that all data provided by you is accurate.

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1. Definition

1.1 ‘Contract’ means any contract between you and us for the purchase of Services, incorporating these terms.

1.2 ‘Services’ means service provided by us to you.

1.3 ‘Normal Working Hours’ means 9am to 5pm Monday to Saturday.

1.4 ‘Order’ means an order for a Service made by you in accordance with these Terms.

1.5 ‘Order Confirmation’ means our written acceptance of your Order.

1.6 ‘Working Day’ means Monday to Saturday, excluding Bank or other Public holidays.

1.8 ‘Fixed Fee’ means a set price given to the service offered

1.9 “Allocate/Allocated” means that a Specialist has been offered and has accepted a Job via the Platform(s) and Zeroox has allocated that Job to that Specialist.

1.10 “Platform” means the ZerooxPlatform available at https://urzeroox.com or via Zeroox Customer Success Team.

1.11 “Zeroox Viewing & Virtual Tour Service” means the service provided by the Specialist to You which includes completion of the Job.

1.12 “Zeroox Pro/Specialist” means the service provider who the Customer has booked via the Platform to complete the Job

1.13 “You/Your/Customer” means you, the individual customer who uses the Zeroox Platform to book a Service

1.14 “Your Personal Rental Assistant” means, the dedicated advisor who the Customer has booked via the Platform  to assist in the process of renting a property.

 

2. About these terms and important information

 

When You book the Job via the Platform You are deemed to have accepted these Customer Terms and Our Privacy Policy available at: https://www.urzeroox.com/privacy-policy

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These Customer Terms are applicable to the use of the Platform by You if You are acting in Your personal capacity only.

 

When You place a booking for a Job using the Platform You agree that:

 

1. We are not a property provider, estate agent, nor a property maintenance company and do not provide the Specialist or the Zeroox Viewing, Property Visit & Check Service.
   
   (b)We provide only the Platform that facilitates Your booking and management of the Zeroox Viewing, Property Visit & Check Service.
   
   We can pre-authorise Your Payment Card for the Price of the Job at the point at which You place the booking for the Job.

 

(c)We can collect payment for the Price of the Job from Your Payment Card when Your Job has been completed by the Specialist.

(e)The Zeroox Viewing, Property Visit & Check Service are provided to You by a Specialist, under the Zeroox Terms which are in place between You and the Specialist. We are not a party to the Specialist Terms.

(e)Sometimes We may need to cancel a Job booking. We will only do so in accordance with these Customer Terms.

(f)If You cancel a Job booking We can charge you a Cancellation Fee in accordance with clause 6.

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3. Order

When you place an Order for a Service, this will be regarded as an offer by you to purchase the Service subject to these Terms and we shall not be obliged to accept your offer at our discretion.

 

3.1 We will send you an Order Acknowledgement on receipt of your Order. This is not an order confirmation or order acceptance by us.

3.2 We will accept your offer and create a Contract with you by sending to you an Order Confirmation once we have confirmed availability of the Service you have requested.

3.3 The Order Confirmation will be binding on you unless there is an inadvertent discrepancy between the Service that you ordered and those detailed in the Order Confirmation. You should notify us as soon as you become aware of any such discrepancy.

3.4 When you place an Order, you are undertaking to us that:

(a) all details you provide to us for the purpose of purchasing the Services are correct, and

(b) the credit or debit card you use to make a purchase from us is your own card, that you are authorised to use it, and that there are sufficient funds or credit facilities to cover the cost of any Services you order from us.

 

4. Prices and payments

4.1  All prices include VAT.

4.2 Unless otherwise expressly stated, all monetary amounts referred to in this Terms are in GBP sterling.

4.3 Services are invoiced at the price prevailing at the time of your Order.

4.4 We reserve the right to vary our prices from time to time.

4.5 We will not supply Goods or Services to you until payment has been received in full, unless there has been prior agreement.

4.6 Payment should be made prior to the services to confirm booking. If not, booking will be set as ”provisional” and can be cancelled or rescheduled at any time until payment is made to confirm booking slot.

4.7 We accept all credit cards and debit cards that our payment provider accepts.

4.8  Provisions related to the payment of a completed service include:

• Invoices are sent by Zeroox automatically via the online booking system.

• Invoices will be paid by the Customer within 30 days of the invoice date.

• Invoices will be paid by bank transfer or direct debit (direct debit details will be made available upon request).

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5.Types of Service/Job you can book via the Zeroox Platform

• Property communication service

• Rental Consultation service

• Viewing and Virtual Tour service

• Inventory Check service

• Review and Explain A Tenancy Agreement service

• Home-Setup service

• Property Repair Assistant Service

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5.1 When you book a communication service

Zeroox will facilitate communication with landlords or agents through various channels, including but not limited to phone calls, text messages, email, and voicemail. We might need to share some basic information about you. Please refer to our privacy policy.

 

We prioritise transparent communication and will keep you updated on all interactions. It is important to note that while we strive to convey accurate messages, Zeroox assumes no responsibility for any misunderstandings that may arise with landlords, letting agents, or yourself. 

 

5.2 When you book a Rental Consultation Service

Zeroox will guide you through the process of applying for a property, including answering your questions and facilitating communication with letting agents or landlords on your behalf.

 

Zeroox is committed to assisting you in understanding all necessary information related to the application process. However, it is essential to note that the success of your offer or tenant referencing process is not guaranteed. Zeroox does not take responsibility for the outcome of the referencing process, including any issues arising from incorrect information or documents provided by you.

 

5.3 When you book a Property Key Facts Report Services

Zeroox offers physical-onsite viewing services to facilitate your property assessment. Our commitment is to provide you with a comprehensive experience, ensuring a safe decision-making process. The key features of this service include:

 

You can choose to view homes in person or virtually at your convenience, allowing you to get an honest view of property all before finalising your rental decision. Upon short-listing your preferred properties, you can:

• Undertake a physical on-site viewing personally

• Request a Zeroox Specialist to conduct an on-site viewing on your behalf

• Schedule a video call with your personal rental assistant who will walk you through the property, answering all your questions

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5.4 When you book a Property Check Service

• Upon receipt of an inventory report from your agent or landlord, if you find yourself uncertain about where to commence with the detailed review, Zeroox is here to assist. A Zeroox Specialist will accompany you through the property, and double-checking every aspect of the inventory report. This collaborative walkthrough aims to ensure clarity and understanding, addressing any queries you may have regarding the contents of the report.

• In the event where landlords may not provide a comprehensive inventory at the beginning of your tenancy, Zeroox extends its support. A Zeroox Specialist will conduct a thorough walkthrough of the property, documenting its condition with a detailed report. This report includes full photo evidence, offering a comprehensive overview of the property's state before your occupancy.

 

5.5 When you book a Review Service

Zeroox is dedicated to assisting you in understanding and explaining the terms and conditions of tenancy agreements. Our team provide a review service for tenancy agreements (“Service”). We will review your tenancy agreement submitted electronically and provide feedback on its key terms and conditions. Each service is for the review of one tenancy agreement. This service is limited to tenancy agreements for properties in the United Kingdom

 

Disclaimer:

Our review focuses on identifying potential issues within the tenancy agreement and highlighting key clauses for your understanding. We cannot guarantee the enforceability of any specific clause. You are responsible for ensuring the accuracy and completeness of the tenancy agreement you submit for review. Zeroox assumes no responsibility for future conflicts or disputes arising from the interpretation of the tenancy agreement. This service does not constitute legal advice. We recommend consulting a solicitor for any specific legal concerns or disputes. For matters involving legal implications, it is strongly recommended to seek professional guidance from qualified professionals.

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The review service fee is non-refundable once the review process begins.

 

5.6 When you book a Home Set-Up Service

Zeroox is committed to facilitating a smooth transition for your property utility setup. We will inform pertinent parties regarding council tax,TV licence, water, sewage, electoral roll, broadband, gas, and electricity, ordering of bins, and any other reasonable aids to provide you with a smooth move-in experience. Our goal is to ensure a hassle-free process for moving in or out.

 

To assist you in making informed decisions, we will compare different services and products related to utilities. This includes assessing options for council tax, water, sewage, broadband providers, and gas or electricity services.

 

Please be aware that any advice and feedback provided by Zeroox are based on our knowledge and experience. It's important to note that we assume no responsibility for potential future price increases from service providers. Prices are subject to change, and we recommend staying updated with the latest information directly from the service providers.

 

5.7 When you book a Property Repair Assistant Service

Zeroox is dedicated to providing comprehensive property repair assistance for landlords, streamlining the maintenance process and ensuring a well-maintained living environment for tenants. Our services include:

• Maintenance Assistance: We will assist landlords in handling maintenance requests received from tenants. Our app/platform only serves as a portal to disseminate information of maintenance requests to landlords and contractors that would satisfy relevant communication needs. We do not oversee the entire maintenance process as our commitment is to ensure that the work is completed by verified professionals, and disseminate the information of the request, like specified budget and timeframes to relevant parties.e, We  will provide assistance for the process from start to finish, but we will not be involved in any work that is in essence estate agent or property management work unless we are working under the instruction of companies that puts us to the exempt condition specified in Redress Scheme Requirement Order 2014.

• Renovation Support: For landlords considering renovations, we offer survey or valuation pursuant  and act as an information dissemination portal to potential service providers. We liaise with trades to verify their professionalism to comply with trading standards and can provide ad hoc communication support within the scope of our business..

 

Please be aware that in situations involving tenant compensation for delays in repairs, Zeroox cannot mediate disputes. We strongly recommend seeking counsel from a qualified legal professional for significant legal or financial matters related to compensation disputes.

 

It is acknowledged that unpredictable delays and cancellations may occur on the part of contractors. While every effort will be made to communicate effectively and complete the maintenance within a specified timeframe, Zeroox does not assume responsibility for any delays or cancellations that may arise during the maintenance process.

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6. Missed appointment

If you are unable to keep a service appointment please contact us to re-book the appointment by email us at hello@urzeroox.com as soon as possible. Cancellations made less than 24 Hours before the appointment is due will incur a 50% administrative fee based on the original service cost for a viewing, property visit, and check service. Non attendance or call out will be charged, where the Specialist:

• cannot gain access to property,

• wrong address was provided for viewing, property visit and check,

• a child (under 16) is alone in the property,

• or for any reason the inspection cannot be carried out where the inventory clerk is not at fault

will incur a £50.00 per administrative charge per a property, per Specialist.

Please note that all terms in this contract apply to any third party you instruct to be at a premises on your behalf e.g. if you have a tenant that will be giving us access to the property the same terms apply.

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7.Your right to cancel

7.1 You are entitled to cancel your Order for any reason until, but no later than 48hrs before a Specialist is due to visit the property, and if you cancel less than 48 hours before the scheduled start time of the visit, we reserve the right to charge a cancellation fee as follows (which will be charged to your registered credit or debit card):

• if cancellations made less than 24 Hours before the appointment is due will incur an administrative charge of £35.00 inc VAT for an Zeroox Viewing, Property Visit and Check service.

• if cancellation takes place less than 12 hours before the scheduled start time of the visit, no refund would be issued.

7.2 Cancellations direct with the relevant Specialists are not permitted and will not be accepted. You should cancel services from us by sending a written notice of cancellation by e-mail to hello@urzeroox.com

7.3 If for any reason Your Specialist changes once You have completed Your Job booking, You will enter into a contract with Your Your new Specialist on the Specialist Terms, who are also bounded by our platform’s contractor terms  when You are made aware of the change of identity of the Specialist who will be completing Your Job.

7.4  If a booking is cancelled by the Specialist  or if the Specialist fails to attend the agreed location to provide the services requested, we will refund the price paid, within a period of 30 days from the date of cancellation. If still required, make another request for the relevant services to be provided by the Specialist  (or another Specialist ) at another mutually agreeable time. 

7.5 When you cancel an Order, we will refund the price paid, within a period of 30 days from the date of cancellation.

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8. How you can make changes to your booking

8.1 Once you have placed a booking for a Property search and communication service.

and Rental Consultant Service, you cannot make changes to the booking or cancel the service. Your Personal Rental Assistant will be allocated as soon as your job is booked. It's important to note that the dedicated advisor may not necessarily start the service on the same day, especially in the case of Property search and communication service.

8. 2 If You need to make changes to Your Viewing, Property Visit and Check Booking Job , then You can do this up to 23:59 hours on the day before the Job is scheduled to start by sending a written notice of cancellation by e-mail to hello@urzeroox.com

8.3 If You make a booking, regardless of the type of Job, for same day viewing, property visit and check (i.e. the Job is to take place on the same day that You placed the booking), You will not be able to cancel the Job without payment of the full Price of the Job.

8.4 Where possible We will always try to accommodate any changes You require to Your booked Job, for example from a  viewing, property visit and check job but this may mean:
(a)We have to book a new Job in addition to the original Job booking (which will involve Us providing You with a New Price);
(b)We need to reschedule Your Job;
(c)We charge You a Cancellation Fee; and/or
(d)We increase/decrease Your existing Job’s Price.

8.5 We will confirm the details of any changes set out in clause 8.4 with You and get Your agreement to any changes at the time the Job booking is changed.

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9.Termination of Contract

9.1 Zeroox Ltd reserves the right to terminate the project at any time.

9.2 Zeroox Ltd will not tolerate aggressive behaviour, rude behaviour, racism, nationalism, sexism, homophobia or ageism directed towards any of its staff or verified service providers of our platform.

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10. Force majeure ​

10.1 We shall not be liable to you or be deemed to be in breach of contract by reason of any delay in performing or any failure to perform any of our obligations in respect of the Goods or Services, if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond our reasonable control: act of God, explosion, flood, tempest, fire or accident; war, threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving our employees or of a third party); difficulty in obtaining materials, labour or machinery; and power failure or breakdown in machinery.

10.2 If we are unable to provide you with the services within a reasonable time due to circumstances outside our control, we shall either agree a new timescale with you for the service to take place or either of us may decide to terminate the Order in which case we will return any prepayments that you have made in full.

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11. Errors and omissions

We make every effort to ensure that all prices and descriptions quoted on our website are correct and accurate. In the case of a manifest error or omission, we will be entitled to rescind the contract, notwithstanding that we may already have accepted your Order and/or received payment from you.

 

Our liability in that event will be limited to the return of any money that you have paid in respect of the Order. In the case of a manifest error in relation to price, you will be entitled to purchase the Goods or Services by paying the difference between the quoted price and the correct price, as confirmed in writing by us after the manifest error has been discovered. A ‘manifest error’, as the term is used in this paragraph, means, in relation to an incorrect price, a price quoted in error by us which is more than 10% less than the price that would have been quoted had the mistake not been made.

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12. Limitation of liability

You acknowledge that Zeroox has not been developed to meet your individual requirements and that it is therefore your responsibility to ensure that the facilities and functions of Zeroox meet your requirements.

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Unless otherwise specified in these terms of use, we will only be liable to you for any loss or damage (whether in contract, tort (including negligence), breach of statutory duty or otherwise) arising under, or in connection with, your use of, or inability to use, Zeroox if such loss or damage is a foreseeable result of our breach of these terms of service or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach of these terms of service or our negligence or if it was reasonably contemplated by you and us at the time of the agreement between us coming into effect as a possible result of such breach or negligence. If you are a business or an individual using Zeroox in a business capacity, please note that:

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• our maximum aggregate liability under, or in connection with, these terms of service (including your use of Zeroox) whether in contract, tort (including negligence) breach of statutory duty or otherwise, shall in all circumstances be limited to the service fee paid by you to us during the 6 month period immediately prior to the liability arising;

• we will not be liable for: (i) loss of profits, sales, business or revenue; (ii) business interruption; (iii) loss of anticipated savings or interest; (iv) loss of business opportunity; (v) loss of or damage to data; (vi) loss of or damage to reputation or goodwill; or (vii) any indirect, special or consequential damages, loss, costs, claims or expenses of any kind; and

• to the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to Zeroox or any content on it, whether express or implied.

If you are a consumer, you may only use Zeroox for domestic and private use. You agree not to use Zeroox for any commercial, business or resale purposes and, if you do, we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

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We will not under any circumstances be liable for:

• the behaviour, acts or omissions of any Service Providers you engage through Zeroox or the quality of the services they provide; or

• any loss or damage caused by any bug, virus, distributed denial-of-service attack or other technologically harmful material that may infect your information technology (including your Mobile Device), data or other proprietary material due to your use of Zeroox or your downloading of any content on it or on any website linked to it.

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Nothing in these terms of use:

• excludes or limits our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation or any other liability that cannot be excluded or limited by English law; or

• is intended to affect your statutory rights. Advice about your statutory rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

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APPENDIX A

Examples of Disclaimers

 

The purpose of this report

This report is prepared as an "as seen snapshot" of the condition and cleanliness of the property and its contents at the time of the inspection.

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What this report does not cover

• Windows throughout the property have not been tested for function or operation.

• Meters will be checked where the meter is clearly visible within the property or attached to an exterior wall at low accessible level. We will attempt to note the location of any visible stop cocks/ safety values. We cannot be held responsible for any discrepancies or issues with our readings. The utility companies must be asked to check any meter readings given or required.

• Inaccessible areas: This report does not cover inaccessible locations such as loft spaces, cellars, locked rooms and high level cupboards; neither does it cover items which need to be unpacked.We will need instructions to check areas such as lofts, cellars, basements, front and back gardens, garages and sheds. Items in these areas which are not noted in the report are the sole responsibility of the landlord.

• Heavy items: The inspector will not move heavy items or appliances, and therefore some observations in this report may be restricted where such items obstruct full view.

• Mattresses: We will not lift any mattresses or be able to view in any way their undersides; this could miss any damage present.

• Items that are fragile, valuable, or hazardous to health: We reserve the right not to handle or move items deemed to be fragile or valuable. In addition, we reserve the right not to handle items that may be of a health hazard and to generalise/summarise on such items deemed to be unsuitable for further inspection.

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Other points to note

• We will attempt to note all or any present odours; senses of smells will vary and so the accuracy of this is not something we can be held accountable for.

• Where inventories are completed with tenants in sit and it is difficult to differentiate between that belonging to the landlord or tenant, then the report may contain inaccuracies for which we cannot be held responsible.

• Any photographs taken may not reflect accurately the condition or damage as stated in our report as lighting and any other such conditions can greatly affect these images. Please use these images in connection with the written report.

• Please note, we cannot be held responsible for any errors, omissions or issues you may feel are contained within our reports. It is very important that any notes required within the report are raised at the time of the report being complied.

• When a check-out inspection is completed, comparisons will be made between how the property has been left with the original inventory report taken at the start of the tenancy.

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Disclaimer

This report has been prepared by an inspector who is not an expert in buildings, fabrics, furnishings, decorations, woods, antiques or a qualified surveyor. We do not comment on any structural defects and are not required to state whether an item is antique, made of precious metals, of unique origin, or whether it is new despite the appearance of being obviously so. No attempt has been made to value the property or any of its contents.

This report should not be used as an accurate description of each and every piece of furniture and equipment, or as a structural survey report.

 

This report relates only to the furniture and all the landlord's equipment and contents in the property. It is no guarantee, or report on, the adequacy of, or safety of, any such equipment or contents; merely a record that such items exist in the property at the date of preparing the report and the superficial condition and cleanliness of them.

 

None of the electrical boilers, gas fires, hobs, water supplies, fire alarms, radiators or gas appliances have been checked for working order. Should any of the electrical appliances, switches and sockets or anything else mentioned be tested for power or working order, it is absolutely no indication of its safety in any way. We are just stating the item or fixture is present, and its condition, at the time of this report.

 

Descriptions are purely based on the superficial appearance of windows, frames and locks. We can accept no liability arising from any failure of the windows or parts thereof to function properly at all.

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We do not check gas or electrical appliances and give no guarantee with regard to the safety or reliability of such items. It should be noted that we are not required to inspect smoke or carbon monoxide alarms/detectors. Testing of the 'test functions' may occur, however, this is no guarantee, or report on, the adequacy of these alarms. It is merely a record that batteries were present (if tested) upon completion of this report.

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• Blinds and cord safety: All blinds etc. must have safe pull controls/cords. We will not be held liable for any controls/cords that do not comply, whether we have noted this or not. Overlong cords can cause a health and safety issue.

• Fireguards: Where there are loose fireguards, not part of a heater, gas or electric fire, this may be stated in the report.

• Furniture & Furnishings (Fire) (Safety) Regulations 1988 as amended 1993: Where we see a fire safety label, this does not mean that we are stating in any way that this item is suitable and complies with the above regulations

• Legionella: We do not, in any circumstance, look for signs of Legionella and will not in any way be held liable for such within any premises.

• Smoke alarm/detectors & carbon monoxide alarm/detectors: It is the tenant's responsibility, or any other party such as the landlords or their agent, to inspect any smoke alarm/detector fitted in the property at regular intervals to ensure they are in full working order, as per the manufacturer's instructions. We are not responsible to check these. If we have checked the power or working order of such equipment, this does not mean in any way it is still functioning or working effectively after our checks.

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