Please read these Terms of Service carefully before using any website, product, or digital tool operated by Zeroox Ltd.

Last updated: June 2026

Introduction

These Terms of Service (“Terms”) govern your access to and use of the websites, products, digital tools, and services operated by Zeroox Ltd (“Zeroox”, “HelloTenant”, “we”, “us”, or “our”), including but not limited to:

(together, the “Platform”).

By accessing or using any part of the Platform, you agree to be legally bound by these Terms. If you do not agree to these Terms, you should not access or use the Platform.

Zeroox Ltd is the legal entity operating the HelloTenant brand. References to “HelloTenant”, “Zeroox”, “we”, “us”, and “our” refer to Zeroox Ltd unless otherwise stated.

These Terms apply to all users of the Platform, whether you access free tools, paid features, downloadable resources, AI-powered services, or any other products made available through the Platform.

Your statutory rights under applicable law are not affected by these Terms.

Other applicable terms

These terms of use refer to our Data Protection, Privacy and cookie policy, which explain how we collect, use, and process personal data when you use our websites or services. By using Zeroox, you consent to such processing and you warrant that all data provided by you is accurate.

These Terms refer to our Privacy Policy and Cookie Policy,

1. Definition

“Platform” means the websites, digital tools, applications, and online services operated by Zeroox Ltd, including but not limited to https://urzeroox.com, https://app.urzeroox.com, https://hellotenant.uk, and https://hellotenant-cn.uk.

“Services” means any products, digital tools, AI-powered features, reports, templates, educational content, or other services made available through the Platform.

“Digital Tools” means any online tools, calculators, checklists, assessments, reports, templates, AI-powered features, or similar functionality provided through the Platform.

“AI Output” means any content, recommendation, assessment, summary, report, draft, or other material generated in whole or in part using artificial intelligence or automated systems.

“User”, “you”, or “your” means any individual or organisation accessing or using the Platform.

“Paid Services” means any Services for which a fee is charged.

“Content” means any text, images, graphics, documents, templates, reports, software, databases, designs, or other materials made available through the Platform.

“Third-Party Content” means information, data, links, or services provided by third parties, including publicly available information and external websites.

2.Acceptance of These Terms

By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and Cookie Policy.

If you do not agree to these Terms, you must not access or use the Platform.

You are responsible for ensuring that any information you provide to us is accurate, complete, and up to date.

Where you purchase a Paid Service, you confirm that:

you are legally capable of entering into a binding agreement;
any payment information you provide is accurate and authorised for your use; and
you are responsible for paying all applicable charges associated with your purchase.

We reserve the right to refuse, suspend, or cancel access to any part of the Platform or any Paid Service where permitted by law, including where we reasonably believe these Terms have been breached or fraudulent, abusive, or unlawful activity has occurred.

3. Prices and payments

4.1 Unless otherwise stated, all prices displayed on the Platform are in Pounds Sterling (GBP) and include VAT where applicable.

4.2 The price payable for any Paid Service will be the price displayed at the time of purchase.

4.3 Payment must be made in full before access to a Paid Service is provided, unless we have agreed otherwise in writing.

4.4 We reserve the right to change our prices at any time. Any price changes will not affect purchases that have already been completed.

4.5 Payments are processed securely through our third-party payment providers. We do not store your full payment card details.

4.6 By purchasing a Paid Service, you confirm that you are authorised to use the selected payment method.

4.7 Where applicable, invoices or payment confirmations will be provided electronically.

5.Our Services

HelloTenant provides online tools, educational resources, AI-powered features, and information services designed to help users better understand the UK rental process and make more informed housing decisions.

Our Services may include, but are not limited to:

Rental scam detection tools
Tenancy agreement review and explanation tools
Deposit protection and tenancy guidance
Property, landlord, letting agent, and area information tools
Move-in and move-out checklists
Inventory and evidence management tools
AI-powered document analysis and educational resources
Templates, calculators, reports, and other Digital Tools

We may add, modify, suspend, or discontinue any part of the Services at any time without prior notice.

Certain Services may be available free of charge, while others may require payment or a subscription.

5.2 When you use our Digital Tools

Zeroox provides a range of digital tools, AI-powered features, reports, templates, calculators, checklists, educational resources, and other online services through the Platform, including through HelloTenant and other Zeroox-operated websites or services (“Digital Tools”).

Our Digital Tools are provided for general information purposes only. They are intended to help users understand common rental-related issues, organise information, or generate draft content based on the information submitted by the user. They are designed to assist users in making more informed housing decisions.

The outputs generated by the Platform may rely on user-provided information, publicly available information, third-party data sources, automated systems, artificial intelligence, machine learning models, or standard templates. As a result, we do not guarantee that any output, report, recommendation, score, template, or result will be accurate, complete, up to date, legally enforceable, or suitable for your specific circumstances.

Use of our Digital Tools does not constitute legal, financial, surveying, tax, immigration, property valuation, or other regulated professional advice. You remain responsible for checking the accuracy of the information you provide and for deciding whether to rely on any output.

Where your situation involves legal rights, contractual disputes, financial loss, immigration implications, personal injury, or any other material risk, you should seek advice from a suitably qualified professional.

Zeroox shall not be liable for any loss, damage, claim, liability, cost, decision, delay, dispute, or outcome arising from your use of, or reliance upon, any output generated by the Platform, except where liability cannot be excluded by applicable law.

6. Availability of Services

We aim to keep the Platform and our Services available at all times. However, we do not guarantee that the Platform or any particular feature will always be available or operate without interruption.

We may suspend, withdraw, modify, or discontinue any part of the Platform or the Services at any time for maintenance, security, legal, or operational reasons.

Where a Paid Service becomes unavailable before it has been provided, we will offer an appropriate remedy where required by applicable law.

7.Cancellations and Refunds

7.1 You may cancel a Paid Service before we begin providing the Service, subject to any additional terms displayed at the time of purchase.

7.2 Certain Digital Services, including AI-powered analysis, document reviews, reports, or other personalised outputs, may begin immediately after payment. Once processing has commenced, the purchase may become non-refundable unless otherwise required by applicable law.

7.3 If we are unable to provide a Paid Service due to an error on our part, we will provide an appropriate refund or alternative remedy where required by law.

7.4 Any approved refunds will normally be processed using the original payment method within a reasonable period.

7.5 Nothing in this section affects any statutory rights you may have under applicable consumer protection laws.

8. User Responsibilities

When using the Platform, you agree that you will:

provide accurate and truthful information;
use the Platform only for lawful purposes;
not misuse, interfere with, or attempt to gain unauthorised access to the Platform or its systems;
not upload content that is unlawful, misleading, abusive, defamatory, or infringes the rights of others;
independently verify important information before making significant decisions based on the Platform’s outputs.

You remain solely responsible for the information you submit and for any decisions you make based on your use of the Platform.

9.Suspension and Termination

We reserve the right to suspend, restrict, or terminate your access to all or part of the Platform at any time where we reasonably believe that:

you have breached these Terms;
you have used the Platform unlawfully or fraudulently;
your use of the Platform poses a security risk to us or other users; or
continued access is otherwise inappropriate or required to comply with applicable law.

We are committed to maintaining a safe and respectful environment. We do not tolerate abusive, threatening, discriminatory, harassing, or unlawful behaviour directed towards our staff, contractors, users, or anyone interacting through the Platform.

Where appropriate, we may suspend or permanently terminate access to the Platform without prior notice.

10. Force majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from events beyond our reasonable control.

Such events may include, but are not limited to, natural disasters, fire, flood, severe weather, war, terrorism, civil unrest, government action, labour disputes, internet or telecommunications failures, power outages, cyberattacks, failures of third-party service providers, cloud service interruptions, or any other event beyond our reasonable control.

Where reasonably practicable, we will make reasonable efforts to restore the affected Services as soon as possible.

11. Errors and omissions

We make reasonable efforts to ensure that the information, descriptions, prices, and content available on the Platform are accurate and up to date. However, errors, omissions, inaccuracies, delays, or technical issues may occasionally occur.

We reserve the right to correct any error, omission, inaccurate information, or pricing at any time without prior notice.

Where a material pricing error has occurred in relation to a Paid Service, we reserve the right to cancel the affected purchase and provide an appropriate refund where payment has already been made.

Nothing in this section affects your statutory rights under applicable consumer protection laws.

12. Limitation of liability

You acknowledge that the Platform and its Services are designed for general informational and educational purposes and may not be suitable for your individual circumstances or requirements.

Unless otherwise specified in these terms of use, we will only be liable to you for any loss or damage (whether in contract, tort (including negligence), breach of statutory duty or otherwise) arising under, or in connection with, your use of, or inability to use, Zeroox if such loss or damage is a foreseeable result of our breach of these terms of service or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach of these terms of service or our negligence or if it was reasonably contemplated by you and us at the time of the agreement between us coming into effect as a possible result of such breach or negligence. If you are a business or an individual using Zeroox in a business capacity, please note that:

• Where permitted by law, our total aggregate liability arising out of or in connection with these Terms or your use of the Platform, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total amount paid by you to us during the six (6) months immediately preceding the event giving rise to the claim；

• we will not be liable for: (i) loss of profits, sales, business or revenue; (ii) business interruption; (iii) loss of anticipated savings or interest; (iv) loss of business opportunity; (v) loss of or damage to data; (vi) loss of or damage to reputation or goodwill; or (vii) any indirect, special or consequential damages, loss, costs, claims or expenses of any kind; and

• to the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to Zeroox or any content on it, whether express or implied.

• You agree not to use Zeroox for any commercial, business or resale purposes and, if you do, we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

We will not under any circumstances be liable for:

• any loss or damage caused by any bug, virus, distributed denial-of-service attack or other technologically harmful material that may infect your information technology (including your Mobile Device), data or other proprietary material due to your use of Zeroox or your downloading of any content on it or on any website linked to it.

We are not responsible for the availability, accuracy, or performance of any third-party services, websites, public data sources, or external providers that are linked to or integrated with the Platform.

Nothing in these Terms excludes or limits:

• our liability for death or personal injury caused by our negligence;

• our liability for fraud or fraudulent misrepresentation; or

• any other liability that cannot lawfully be excluded or limited under the laws of England and Wales.

Nothing in these Terms affects your statutory rights under applicable consumer protection laws.

You remain solely responsible for any tenancy, housing, financial, legal, or property-related decisions you make based on your use of the Platform or any information, report, recommendation, or AI-generated output provided through it.